Discount Tire

Had two experiences with them, brought in my trailer tires and they put on the incorrect tires, March 7th, 2023. Just now posting this, they hit my gas tank when jacking up my truck. For context, my gas tank was repaired and not leaking when left with Discount Tires. I won't recommend this location to anyone. Attached is the photo where their lift jack extended to where it hit my epoxy repair us. You can see the recent marks on the frame from their lifts. I'm still waiting on a new gas tank due to backorder, but this experience was such and inconvenience!

My wife brought my Silverado in to have brand new wheels re-balanced. The wheel and tire package was on my truck for two days. Not a scratch or blemish on them. When she came home with the truck I inspected the wheels and all four were damaged. They gouged and scratched each wheel. I contacted the main customer service line to get a resolution. He said the store manager would reach out to me that same day or the next day. I have not heard anything regarding this issue yet. I would like a resolution to the damages caused at this shop. I am very disappointed. I spent a good amount of hard earned money on these wheels and they were mistreated.

Coming here for tires is great! This is the 3rd set I've bought from them and they always do a great job. I actually have a Discount Tire closer to me but I come here instead because they are usually able to get me in in a reasonable amount of time and the employees are really good to work with. I really enjoyed working with Jordan this time. He talked through a lot of great options with me as I figured out new tires

I usually buy my tires and have all work related to tires done at Discount Tire. The crew here is always so nice and they take care of you very well. Not to mention, I had a repair fail on a tire and they went ahead and replaced the tire, at minimal cost to me (because of warranty). But they made it easy and effortless. Not only that, but because it was a failed repair from them, they didn’t charge me the full warranty cost either, they did discount it. I appreciate the service and standards you all have at Discount Tire. Truly the best!

I booked an appointment for winter tires. A few days before my appointment, I called to switch the tires to a different brand, and I was assured I would be taken care of. On the day of my appointment, after the tires were installed, I realized that upon looking at the receipt, they had installed the original tires and not the switch I had requested and confirmed. Speaking with an associate, he confirmed there were, in fact, notes for my switch. So I don't know why they installed the wrong tires. It became busy at this point, and I had to wait as if I were a walk-in customer for the correct tires to be installed. My appointment was at 9 am. I arrived at 8:30, I didn't leave until 12 because the wrong tires were installed. I didn't receive any comps for the mistake, nor did I get prioritized for the mistake. What's the point of booking online, calling ahead, arriving early when you can do nothing for these customers? Associates and technicians were professional and kind. Everyone worked well on a busy saturday, and the store was clean. 2 stars because I disliked the experience and operations could have been better.